Refund Policy

• Credits you buy (including one-time credit packs) never expire.
• Once credits are used for generation, those credits are not refundable.
• Subscription plans include credits each billing period; unused credits from a period are not cash-refundable when you cancel.

• Subscriptions renew automatically until you cancel from the billing page.
• Cancellation stops future renewals. You keep access until the end of the current paid period unless otherwise stated at checkout.
• We do not refund partial subscription periods after renewal, except where required by law or as set out below.

If you believe a charge was made in error, or you have not used a one-time purchase, you may request a refund within 14 days of payment by emailing support@vidarostudio.com or via the contact page. Include your account email and the date and amount of the charge.

We review each request fairly. Approved refunds for unused one-time credit pack purchases are returned to the original payment method where possible. Used credits, fully consumed packs, or charges clearly tied to delivered service are generally not refunded.

Please contact us before opening a payment dispute so we can help. Abuse of chargebacks may lead to account suspension.

Nothing in this policy limits your statutory rights as a consumer under Italian or EU law, including withdrawal rights where they apply to digital content and services.

Refund questions: support@vidarostudio.com or the contact page.